Last updated: October 19, 2026
This Refund Policy explains how refund and cancellation requests are handled for beat licenses and custom music production services offered by Satinou Music.
1. Beat Licenses and Digital Downloads
Beat licenses and downloadable audio files are digital products. Once a purchase has been completed and the licensed files have been delivered or made available for download, purchases are generally non-refundable, except where required by applicable law or otherwise agreed.
A refund or another appropriate remedy may be considered if:
You were charged more than once for the same purchase.
Purchased files are defective or inaccessible and the problem cannot reasonably be resolved.
The delivered product materially differs from the product description at the time of purchase.
A refund is required by applicable law.
A change of mind or a decision not to use a purchased instrumental does not automatically qualify for a refund.
2. Purchases Through Vanilla Wave
Beat catalogue purchases and license transactions are processed through Vanilla Wave, not through the Satinou Music website hosted on Odoo.
If you experience a payment, order, or download issue, contact satinou.music@gmail.com with your order details. You may also need to contact Vanilla Wave through its official support channels.
The terms and refund procedures applicable to the transaction on Vanilla Wave may also apply.
3. Custom Music Production Services
Custom production services may include instrumental composition, arrangement, mixing, and other work agreed upon with the client.
The project scope, price, payment arrangements, delivery expectations, and revision allowance should be agreed upon before work begins.
If you wish to cancel a project, submit your request in writing to satinou.music@gmail.com.
If work has already started, any refund will depend on:
The terms agreed upon for the project.
The work already completed.
Any costs already incurred.
Any deposit or cancellation conditions agreed upon in advance.
Applicable law.
Work already completed or services already delivered may not be refundable. Any applicable deposit or cancellation fee must be communicated and agreed upon in advance where required by law.
If Satinou Music cannot deliver an agreed service, an appropriate solution will be discussed with the client. Depending on the circumstances, this may include revised delivery arrangements or a refund.
4. Revisions and Additional Work
Revision allowances depend on the agreement for the relevant project.
Requests outside the original scope, substantial changes to the brief, or additional work may incur extra charges. These charges must be agreed upon before the additional work begins.
A difference in creative preference does not automatically qualify for a refund when the agreed service has been delivered according to the project terms.
5. How to Request a Refund
Email satinou.music@gmail.com and include:
Your name.
Your order reference, if available.
The product or service purchased.
The purchase date.
A clear explanation of the issue.
Any relevant supporting information.
Satinou Music will review the request and respond within a reasonable period.
6. Legal Rights
Nothing in this policy excludes or restricts consumer rights or other legal protections that cannot legally be excluded or restricted.
Where applicable law provides a right to cancel or obtain a refund, that law takes precedence over any conflicting provision in this policy.
7. Contact
Satinou Music
Email: satinou.music@gmail.com
Country: Madagascar